Returns
At Magni.com, we strive to ensure you’re delighted with every purchase. If something isn’t quite right, you may return eligible items within 14 days of receiving your order, subject to the conditions outlined below.
Eligibility for Returns
- Time Frame: Returns must be initiated within 14 days of receiving your order.
- Condition: Items must be new, unused, and returned with all original packaging and tags attached.
- In-Store vs. Online Purchases: Items purchased in-store can only be returned in-store. Online orders cannot be returned at physical locations.
Return Process
For Customers in Hong Kong
- How to Initiate: Contact our customer support team here with your order number and reason for return.
- Steps: You’ll receive instructions, which may include dropping off the item at a designated location or arranging a courier pickup.
- Costs: Return shipping fees may apply and will be communicated during the process.
For International Customers
- How to Initiate: Start your return by visiting our online customer support here.
- Steps: Ship the item back to our warehouse in Hong Kong. We recommend using a trackable shipping method to ensure safe delivery.
- Costs: Customers are responsible for all return shipping fees, as well as any applicable customs duties or taxes. Please ensure proper documentation to avoid delays.
Refund Process
- Inspection: Once your return reaches our Hong Kong warehouse, our team will verify that the items meet the eligibility criteria. This process typically takes 7-14 business days.
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Refund Issuance:
- If accepted, a refund will be issued to your original payment method.
- For U.S. orders, return shipping fees will be deducted from the refund.
- For international orders, shipping costs are non-refundable as they are paid upfront by the customer.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Confirmation: You’ll receive an email once your refund is processed.
Additional Information
- Non-Eligible Returns: If an item fails to meet our return conditions (e.g., used or missing packaging), we’ll notify you via email, and the item will be returned to you at your expense.
- Further Details: Refer to our Terms of Sale for more information.
- Need Help? Contact our customer support team here for assistance with your return.
We’re committed to making your experience with Magni.com as smooth as possible. Please note that, as our warehouse is located in Hong Kong, international returns may involve additional time and costs. We encourage you to review your order carefully to ensure it meets your expectations.
Thank you for shopping with us!